1. User-Initiated Contest Cancellations

• Before the Contest Starts: Users can cancel their contest participation before the start time listed in the contest details. Entry fees will be refunded to your MoonlitArches account balance.
• After the Contest Starts: Cancellations are not allowed once the contest begins. Entry fees become non-refundable as outcomes are based on real-world performances.

2. Contests Canceled by MoonlitArches

• Insufficient Participation: If a contest does not meet the required minimum participants, MoonlitArches reserves the right to cancel it. In such cases, all entry fees will be refunded.
• Technical Issues: Contests may be canceled due to server disruptions or unforeseen technical issues. Full refunds will be issued, and users will be notified promptly.
• Rule Violations: Contests canceled due to rule breaches, such as violations of our Fair Play Policy, may result in forfeiture of refunds for involved users.

3. Refund Guidelines

• Eligible Refunds: Refunds may be provided under the following conditions:
  • Contests canceled by MoonlitArches.
  • User cancellations made before the contest starts.
  • Billing or payment processing errors.
• Refund Process: Refunds will be credited to your MoonlitArches account balance for future use or withdrawal as per our policy.
• Non-Refundable Cases: Refunds will not be granted for:
  • Disqualifications due to rule violations.
  • Losses resulting from player performances.
  • Requests made after the contest has started or concluded.

4. Account Balance Withdrawals

• Requesting Withdrawals: Withdrawals can be requested if your balance meets the minimum threshold specified on our platform. Funds will be transferred to your linked payment method.
• Processing Times: Withdrawals are typically processed within 3-5 business days, subject to your payment provider.
• Withdrawal Fees: A small processing fee may apply. Any applicable charges will be disclosed during the withdrawal process.

5. Requesting Refunds or Cancellations

• Contacting Support: For contest cancellations or refund requests, contact our support team at support@moonlitarches.com with your account details, contest information, and reason for the request.
• Request Review: Requests will be reviewed and processed within 24-48 hours. Additional details may be required for efficient handling.

6. Updates to This Policy

MoonlitArches may update this Cancellation & Refund Policy as needed. Changes will be posted on this page, and continued platform use implies acceptance of the updated terms.

7. Contact Us

For questions or concerns, please contact us at support@moonlitarches.com.